The entire planet regards those irritating telephone routing systems that insist you have a touch-tone phone (call attendants for those interested), with utter hatred.
Despite this, every company on the planet with more than a few employees has one. They actually seem to be designed to piss customers off - and there has probably been a study somewhere that tells us how much of our lives are wasted listening to scratchy versions of "Greensleeves" while on hold. There has probably been another study on business lost as a result - I have cancelled several direct debits as a result of impossible call attendants myself.
So, congratulations to Microsoft and TNT are certainly in order.
When I called Microsoft today, I was on hold for less than 15 seconds while I did the "press 2 if your Microsoft toaster has absconded" thing before actually speaking to a real (and knowledgeable) person. Further accolades are due to the 'Rumbler from Redmond' for allowing me to speak to the same person twice when I called back later the same day.
However, the ultimate prize goes to the Reading branch of TNT (the logistics firm) for answering my call on the first ring with a real, live, fleshy (and helpful) person! I really can't remember the last time that happened (except years ago when I called 2-TEN FM at 6am and did my bad impersonation of Cartman).
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